Privacy Policy

1. Introduction

Connexa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) platform and related services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization name. You may also provide additional profile information such as phone number and job title.

CRM Data

We store the business data you enter into Connexa, including contacts, companies, deals, activities, and notes. This data belongs to you and your organization.

Email Integration

If you connect your email account (Gmail or Outlook), we access your emails solely to sync them with your CRM contacts and deals. We use read-only access and do not send emails on your behalf without your explicit action. We store email metadata and content to enable CRM features like email tracking and activity logging.

Usage Data

We automatically collect certain information when you use our services, including IP address, browser type, device information, and usage patterns. This helps us improve our platform.

3. How We Use Your Information

• Provide, maintain, and improve our CRM services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues
• Power AI features like deal scoring and email insights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who assist in providing our services (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Export of your data in a portable format
• Objection to certain processing
• Withdrawal of consent

8. Third-Party Services

Our service integrates with third-party services like Google (Gmail) and Microsoft (Outlook). When you connect these services, their respective privacy policies also apply. We encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Fintexa Inc.
Email: privacy@fintexainc.com
Website: connexa.fintexainc.com